Funny birthday party, small children playing party games. The Joyful Rebel

Return - Personalised Products (Made to Order)

This includes all items made to your specific requests—such as size, colour, design, or custom text. This covers our full range of:

  • Birthday T-Shirts
  • Age T-Shirts
  • Personalised Party Shirts
  • Custom Text Gifts

Because these products are made especially for you, they are non-refundable and non-exchangeable. We carefully craft each item to your order, so we are unable to resell or restock them.

Please double-check all custom details before placing your order—we want you to be 100% happy with the result!

Birthday Party for a 5th party, star cake topper, birthday cake, balloons and party hats. The Joyful Rebel

Returns – Non-Personalised Products

If you’ve ordered something non-personalised (i.e. a ready-made or standard item), you can return it for a refund or exchange.

  • 14 days from delivery
  • Must be unused and in original condition
  • Paid by the customer
  • Once item is received and inspected


Tip: For items over £15, we recommend using tracked/recorded delivery for your peace of mind.

Please note: original shipping costs are non-refundable, and if you request an exchange, new postage charges will apply.

Faulty or Incorrect Items

If your order arrives damaged or incorrect, please get in touch right away. Email us with:

  • order number
  • name
  • photo of the issue

We’ll resolve things as quickly as possible—whether that’s a replacement or refund. Your satisfaction is our priority.

5 Year Old Wearing a pink birthday rainbow shirt from The Joyful Rebel

Cancellations

Changed your mind? We get it!

You can cancel your order within 2 hours of placing it - just send us a message.

If production hasn’t started, we’ll refund in full.

If we’ve already begun making your item, we may not be able to cancel.


Exchanges

Non-personalised items can be exchanged—see our return info above.

Personalised items cannot be exchanged, as they are custom made to order.

Still Have Questions?

Whether you’re unsure about sizing for your birthday boy t-shirt, have a question about returning non-custom jewellery, or need help with an order issue, just drop us a message!

We’re here to help you have a joyful shopping experience from start to finish.

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Frequently Asked Questions

Can I return a Personalised Birthday T-Shirt or Age T-Shirt?

No, personalised products such as Birthday T-Shirts, Age T-Shirts, and Birthday Tee Shirts are made to order and cannot be returned or exchanged due to their bespoke nature. This ensures that each item meets your specific requirements and cannot be resold.

However, please contact us and we will try to resolve any issues.

What if I need to return a non-personalised item?

If you’ve ordered a non-personalised item, you can return it for a refund or exchange within 14 days of delivery. Please contact us within this 14-day period before sending the item back. The item must be in brand new, unused condition to qualify for a return.

Who covers the return postage costs?

The return postage costs are the customer’s responsibility. We recommend using recorded delivery for items valued over £15 to ensure you have proof of postage. Refunds or exchanges will be processed only once the returned item has been received and assessed by The Joyful Rebel. Please note that postage costs are non-refundable, and you will need to pay for the postage of any exchanged items.

What should I do if my item arrives damaged or incorrect?

If your Birthday T-Shirt or any other product arrives damaged or incorrect, please contact us immediately. Provide your order reference number, name, and a photo of the issue. This will help us quickly resolve the problem and ensure you receive the correct item or an appropriate solution.

Can I cancel my order after it has been placed?

You can cancel your order if you contact us within 2 hours of placing it, provided we haven’t started working on it yet. If production has begun, cancellations may not be possible.

How are exchanges handled?

Exchanges are only available for non-personalised items. For personalised items, returns and exchanges are not permitted. For non-personalised items, please follow the return policy above.